Marc Jacobs customer service representatives are available 24 hours a day to answer your questions at 877-707-6272 or by email at [email protected].
 

For questions related to watches purchased before 11/1/2019 please contact Fossil.

USA
1 (800) 449-3056
[email protected].

UK
44 2080680758
[email protected].
 

For questions related to watches purchased on or after 11/1/2019 please contact Bedrock Watch Company.

USA
1-844-744-6652
Mon-Fri: 8am-6pm ET
[email protected].

Europe
[email protected].

Asia
[email protected].
 

You can check your order status at any time by clicking on the “Sign In” link at the top of every page and logging into your account. You may also call us at 877-707-6272 or email at [email protected] for additional assistance.
 

Marc Jacobs Customer Service representatives are available 24 hours a day to help you with your purchase. Please call us at 877-707-6272.
 

To make things easier for you, all of your Marc Jacobs Beauty needs and more can be found at marcjacobs.com.
 

Unfortunately, once your marcjacobs.com order enters the shipping process, we are unable to cancel or make changes to your order. Our system is designed to process orders immediately. When you receive your order, check your packing slip for our return policies and for the return process. We will refund the purchase price of the return, minus any shipping or handling, charges. You are welcome to call us at 877-707-6272 or email our Customer Service for additional assistance.
 

In the event a product sees its price lowered in the 30 days following the purchase, our customer service team will gladly assist you with a refund of the difference.

Please note:
- The item needs to still be in stock at the time the request is made;
- Only one price adjustment can be done per order;
- Items purchased at a discounted sale price cannot be price adjusted.

Your credit card card will be charged as soon as the order ships from our warehouse to your shipping address.

If you have multiple items in your order, you will only be charged when each item ships.
 

We accept payment via the following credit cards:

• Visa
• MasterCard
• American Express
• Discover Card

We also accept debit cards with a Visa or MasterCard logo, as well as purchases made through PayPal, Apple Pay and AfterPay.

Payment via PayPal requires a registered PayPal account. Don't have a PayPal account? You can sign up for one on the PayPal website.
 

All prices of merchandise on marcjacobs.com are shown in U.S. Dollars (USD). Please note the final checkout price is also reflected in U.S. dollars (USD).
 

Marc Jacobs uses secure server software over a Secure Socket Layer (SSL) line to protect credit card information. All personal and credit card information is encrypted so that that it cannot be read as it travels to an ordering system. Once it is received, it is stored in a location not accessible via the Internet.
 

State laws require that we charge applicable sales tax on orders shipped to the following states, where Marc Jacobs has a retail presence:

CA, FL, IL, KY, MA, NJ, NV, NY

Orders shipped to Canada will be subject to duties, customs tariffs, value added taxes and similar taxes that are levied are required in the applicable jurisdiction by local authorities, which will be in addition to the prices for the merchandise listed on our website and will be collected during Checkout. When placing an order on marcjacobs.com, you (the customer) are considered the importer of record and must comply with all applicable laws and regulations. All charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and shall be paid exclusively by you and will be reflected on your invoice. You should contact your local customs office for further information. The amount of any applicable duties, tariffs and taxes will vary based on a multitude of factors, including items such as the destination of origin or the classification of the merchandise being purchased.
 

Marc Jacobs stands behind the quality and craftsmanship of all of our products. If you believe your item is defective or has been damaged en route, please contact a customer service representative at 877-707-6272 or via email at [email protected], available 24 hours a day.
 

You can subscribe to our email list by entering your email address in the field at the bottom of the page. Sign-up for all things Marc Jaocbs -news, exclusive events and insider sales - straight to your inbox.
 

As of 2016, the Marc Jacobs Collection and Marc by Marc Jacobs labels have been unified under one single-label Marc Jacobs brand. With Spring 2016, Marc Jacobs is the first designer fashion house offering unique, original fashion and accessories at varying price points. The newly-expanded Marc Jacobs brand brings clarity of voice and aesthetic, reflecting Marc's love for mixing the everyday with the extraordinary. While this means some classic Marc by Marc Jacobs items are no longer available, fans of the brand should be pleased to discover new pieces made with the same signature take on affordable, uncompromising designer fashion.
 

From time to time there may be information on Our Site(s) that contains typographical or visual errors, inaccuracies or omissions that may relate to product descriptions, pricing or availability. While We endeavor to display Our products and their colors as accurately as possible, the displayed colors of the products will depend upon the technical specifications and settings of the computer and monitor of the user, and We do not guarantee that the actual colors of the products will be accurately displayed on the user’s monitor. Products displayed may be out-of-stock, discontinued or otherwise unavailable, and prices are subject to change. MJI is not responsible for, and reserves the right to correct, any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after You have submitted Your order).
 

Many products displayed on the Site are available in Our stores, but in some cases products available on the Site(s) are not available in stores, or vice versa. Similarly, prices for a product may vary between the Site(s) and stores or between geographies.

You may only order products if, and You hereby represent and warrant that, You are 18 years old or older. You agree to pay in full the prices for any purchases You make either by credit/debit card concurrent with Your online order or by other payment means acceptable to MJI. You agree to pay all applicable taxes. If payment is not received by Us from Your credit or debit card issuer or its agents, You agree to pay all amounts due upon demand by Us. You agree that You are not permitted to resell any products purchased through or via any of the Site(s) for commercial purposes.
 

Marc Jacobs bags and leather goods warranty:

• Marc Jacobs will provide a one-year warranty from the date of purchase
• Your item must have been purchased from an authorized Marc Jacobs Vendor

Exemptions/Exclusions/Disclaimer:

• Final sale items cannot be repaired or replaced
• We do not clean or refurbish handbags or replace piping
• Leather items with dye transfer, and color fading are not covered by warranty
• Items that show excessive Wear and Tear are also not eligible for warranty
• Proof of purchase is mandatory

If your item was purchased at a Marc Jacobs store or from an authorized retailer: online or offline, please contact the store in which you purchased your item for warranty and aftercare.

If you purchased a Marc Jacobs watch prior to October 31st of 2019, please find repair & warranty information here.
If you purchased a Marc Jacobs watch after November 1st of 2019, please find repair & warranty information here.
 

Declaration of conformity.

Quick Start Guide.

Warranty Information.

Read the Hybrid FAQ.

Support email address: [email protected].

Download the app on the Apple Store.

Download the app on the Google Store.
 

Read the IOS FAQ.

Read the Android FAQ.

Support email address: [email protected].
 

Up to 50% off select Marcdowns is available at www.marcjacobs.com/the-marcdown/. Offer valid on US domestic orders, pricing for international shipments will differ and price is as marked in local currency. Prices do not apply to previous purchases. Not valid in Marc Jacobs stores or outlet. Discount taken before tax and shipping. While supplies last.
 

NO PURCHASE NECESSARY. RESIDENTS OF THE 50 UNITED STATES (AND DC). 18 YEARS AND OLDER. VOID WHERE PROHIBITED. Entry period ends at 11:59 pm on 01/31/22. Please see Official Rules for details.
 

For delivery on or before 12/24/2021:

Standard Ground Shipping	order by 12 pm EST on 12/10
2-Day Shipping	order by 12 pm EST on 12/21
Overnight Shipping	order by 12 pm EST on 12/22

 

We offer complimentary GROUND SHIPPING for all orders over $50 on MarcJacobs.com. For orders under $50, a Standard Ground shipping rate of $9.95 will be applied.

Most merchandise will ship within 1 to 2 business days after your order is received.
Expedited orders must be placed by 1pm EST to be shipped the same day on all business days. Expedited orders placed after 1pm EST will ship the next business day.

Business days are Monday - Friday, excluding Federal holidays.
 

During the check out process, you can choose to receive a gift box. Please note we are only able to include one gift box per order.
You can select this option at the Shipping step and can also add a message: we will print it on a card for you.
 

For shipments within the United States:

• Overnight: 1 business day
• 2nd Day: 2 business days
• Standard: 3 - 6 business days

Most merchandise will ship within 1 to 2 business days after your order is received.
Expedited orders must be placed by 1pm EST to be shipped the same day on all business days. Expedited orders placed after 1pm EST will ship the next business day.

Business days are Monday - Friday, excluding Federal holidays.
 

For the holiday season marcjacobs.com is happy to offer an extended return policy. Any order placed between 11/15/2021 and 12/25/2021 may be returned until 1/31/2022.

We are happy to accept returns for merchandise purchased on marcjacobs.com that has not been worn, washed, or altered, with tags still attached and in the original packaging (box, sunglasses case, garment bag, etc), within 30 days of purchase. Fragrances and Marc Jacobs Beauty products may be returned lightly used. All swimwear and underwear purchases are final sale; no returns or exchanges are accepted on these items.

For your convenience, any domestic orders placed on marcjacobs.com will receive a prepaid UPS shipping return label with your order. Pack item(s) securely in the original product packaging and include all paperwork. Complete the return reason questionnaire on the packing slip and include it in the return package. Before sending your return shipment, please remove all extra labels from the outside of the package.

If you choose not to use the prepaid UPS return shipping label, you are welcome to use a postal carrier of your choosing and at your own cost. Please send the return package to the following address:

Marc Jacobs Ecommerce Returns
C/O Toll Global Forwarding
800 Federal Blvd
Carteret, NJ 07008

Marc Jacobs recommends using a traceable carrier, insured for the full value of the return merchandise. We are not responsible for return packages lost en route. We cannot accept C.O.D. Keep the Return Tracking Number for your package to monitor the delivery status.
 

At this time, marcjacobs.com does not process exchanges on gift orders. Any credit for items returned from a gift order, will be issued to the original purchaser. You are welcome to call us at 877-707-6272 or email our Customer Service for additional assistance.
 

For purchases in Marc Jacobs United States retail stores, the return policy is as follows:

• Returns will be accepted within 30 days of the date of purchase, with a receipt and in original condition and packaging.
• The item must be returned directly to the store, returns by post courier are not accepted.
• Returns are eligible for exchange or a store credit only. Store credit is valid only at freestanding Marc Jacobs stores in the US.
• This return policy applies in the US only in freestanding Marc Jacobs stores.
• Items purchased at a discounted price may not be returned. Merchandise purchased at department stores, outlets, airports / duty free stores may only be returned to the original point of sale.
• E-commerce purchases from marcjacobs.com may be exchanged in Marc Jacobs stores for store credit within 30 days of purchase. For full refunds of e-commerce purchases, please follow the instructions on your shipping confirmation or bring the items to a Marc Jacobs store with the return shipping label provided with the purchase and we will send your returns for you.
• All sales are final. No returns will be accepted for the following categories: Special Orders, Exotics, Swimwear, Under garments, Fragrance and Beauty.

Merchandise purchased at all Marc Jacobs outlet stores are considered FINAL SALE and may not be returned or exchanged.

Marc Jacobs merchandise purchased at any Marc Jacobs US retail store cannot be returned at a Marc Jacobs outlet store. Marc Jacobs merchandise purchased on marcjacobs.com cannot be returned or exchanged at a Marc Jacobs outlet store.
 

To receive credit, items must be returned within 30 days of delivery. You can expect a refund in the same form of payment originally used for the purchase within 30 days of our receiving the returned order.
 

Our shipping and processing charges are intended to compensate Us for the cost of processing your order, handling and packaging the products you purchase and delivering them to you.
 

We currently ship to the following countries/regions:

• Australia
• Austria
• Bahrain
• Belgium
• Canada
• China
• Cyprus
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hong Kong SAR, China
• Ireland (Republic of)
• Israel
• Italy
• Japan
• Korea (South)
• Kuwait
• Latvia
• Lebanon
• Lithuania
• Malta
• Netherlands
• Portugal
• Qatar
• Russia
• Saudi Arabia
• Slovak Republic
• Slovenia
• Spain
• Switzerland
• Taiwan Region
• Thailand
• Turkey
• United Arab Emirates
• Ukraine
• United Kingdom

You will receive an email when your order ships. After your order ships, it will arrive to the shipping address within 3 to 6 business days. Please note that in some rare occurrences, the delivery timeframe could be extended.

You can track your order through our Help Center.

Business days are Monday through Friday, excluding U.S. federal holidays.
 

We only offer regular shipping on international orders.
 

Unfortunately, international orders can only be placed online.
 

We currently do not offer international shipping outside of the U.S. on Marc Jacobs Beauty, Fragrance and Bookmarc items.
Please visit the Store Locator to find a store near you.

Other products, such as items made of exotic materials may be restricted.
 

At this time we do not gift wrap international orders.
 

Your credit card card will be charged when you place the order.
 

We are happy to accept returns for merchandise purchased on marcjacobs.com that has not been worn, washed, or altered, with tags still attached and in the original packaging (box, sunglasses case, garment bag, etc), within 30 days of purchase.

Items marked ‘Final Sale’ cannot be returned.

To start the returns process, please use our Returns Portal to receive a return label for your order.
Please not that the shipping costs paid at the time of the order will not be refunded.

Items returned without an authorized return label from Customer Service will not be accepted. Keep the Return Tracking Number for your package to monitor the delivery status.
 

For all international orders there is a return fee:

• Australia: A A$20 return fee will apply.
• Bahrain: A BHD 20 return fee will apply.
• Denmark: A DKK 155 return fee will apply.
• Canada: A CAD$20 return fee will apply.
• China: A 160RMB return fee will apply.
• Europe: A €20 return fee will apply.
• Hong Kong: A HK$200 return fee will apply.
• Republic Of Korea: A ₩34,000 return fee will apply.
• Qatar: A QAR 60 return fee will apply.
• Thailand: A THB 800 return fee will apply.
• United Kingdom: A £16 return fee will apply.

Please note that the shipping costs paid at the time of the order will not be refunded.
Prepaid duties and taxes are collected by your local customs authority and are therefore non-refundable.
As only the recipient of an order can claim these fees back, please contact your local customs office directly with copies of the returns paperwork.
 

 

In order to return an international order, please use our Returns Portal. You will need your order number, which can be found at the top of your Order Confirmation email. A return label will be emailed to you.

Pack unworn item(s) securely in the original packaging. and include the return paperwork provided by our customer service. Print and secure the return label to the outside of the package. Before sending your return shipment, please remove all extra labels from the outside of the package

You must use this return label provided on the parcel. Any return(s) made without pre-approval and the authorized return label from Customer Service will not be accepted. Keep the Return Tracking Number for your package to monitor the delivery status.
 

To receive refund, items must be returned within 30 days of delivery or purchase.

You will receive a refund in the same form of payment originally used for the purchase. This will be processed within 30 days of receipt of the returned order.
 

At this time, marcjacobs.com does not process exchanges on gift orders.

Any credit for items returned from a gift order will be issued to the original purchaser.

You are welcome to contact a customer service representative via our Help Center for additional assistance.
 

Marc Jacobs stands behind the quality and craftsmanship of all of our products. If you believe your item is defective or has been damaged en route, please contact a customer service representative via our Help Center.
 

The stores cannot accept returns for orders placed online.
 

Your order will ship by the date communicated on the item detail page and the order confirmation email. Please note that your order could ship earlier or later than the expected delivery date.

Should the product be delayed, you will be notified by email.
 

US orders:
Your credit card card will be charged as soon as the order ships from our warehouse to your shipping address.
If you have multiple pre-order items in your order, you will only be charged when each item ships.

Other countries:
Your credit card card will be charged when the order is placed.
 

To cancel your pre-order, please call us at 877-707-6272 or email our Customer Service.

Please note: once your pre-order item has shipped, we are unable to cancel or make changes to your order.

When you receive your order, check your packing slip for our return policy and process. We will gladly accept refunds on merchandise that has not been worn, washed, or altered, with tags still attached and in the original packaging, within 30 days from the ship date. This excludes any shipping or handling charges.