Date revised and posted: July 15, 2021
For further information on how We process your personal information, please use the links below to jump to the listed section:
2. What Personal Information Is Collected?
3. How do We Collect Personal Information?
5. When Do We Share Personal Information with Others?
- The LVMH Family
- Co-Sponsored Contests, Sweepstakes and Offerings
- Fulfillment and Payment Providers
- Service Providers
- Legally Compelled Disclosures
- Business Transfer
7. Your Rights
8. Additional Information for California Residents
9. Data Transfers
11. Third-Party Features
12. Children's Privacy
13. How to Contact Us
As a general matter, We collect personal information to deliver the products and services you request, to help improve your shopping experience, and to support our business functions. These purposes include auditing interactions with consumers, detecting security incidents, performing services on behalf of the business, debugging to identify and repair errors that impair existing functionality, internal research for technological development and demonstration, and activities to verify or maintain the quality and safety of MJI’s website and other business undertakings.
2. What Personal Information Is Collected?
MJI may collect the following categories of personal information:
- Identifiers – including real name, postal address, shipping and billing address, unique personal identifiers, online identifiers, and email address.
- Information in customer records – including name, signature, address, telephone number, credit card number, and debit card number.
- Protected classification information – including gender.
- Commercial purchasing information – including records of products and services purchased.
- Internet activity – including browsing history, search history, and information regarding a consumer’s interaction with the MJI website.
- Inferences – including profiles drawn from the above informational categories to create a profile about you reflecting your preferences, characteristics, attitudes, or other personal characteristics.
We may also keep a record of your product interests and purchases online and in stores.
We collect the personal information described in this section only if you choose to share such information with Us. If you choose not to provide the personal information We request, then We may not be able to respond to your or provide you with Our products services, as permitted by law.
3. How do We Collect Personal Information
We collect personal information about you in two key ways: (1) information We directly receive from you and (2) information We receive through cookies and other technologies.
Personal Information You Provide
Personal information We receive from you includes that which you actively share with us, such as your activity on Our website, including when you complete online forms, register or subscribe for accounts or electronic newsletters or features on the Sites, make online purchases, enter sweepstakes or contests, complete surveys, post materials, contribute to a chat room, bulletin board, list serve, blog, wiki or other open forum that We may make available on or through the Sites, submit a comment or question to Us using the “Contact” feature or similar feature on the Sites, or send Us an email or in any other way submit personal information to Us via Our Sites.
Personal Information We Obtain by Automated Means
Personal information We collect through cookies and other technologies (such as web beacons (including pixels and tags), web server logs) helps Us correct or supplement our records, improve the quality of Our services to you, and prevent and detect fraud. We receive personal information, such as information about users who visited Our Sites but did not purchase goods, from various third-party sources.
A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.
We may use these automated technologies to collect personal information about your equipment, browsing actions, and usage patterns. The personal information We obtain in this manner may include your device IP Address and other identifiers associated with your device, domain name, location, language preferences, country settings, web browser characteristics, and device characteristics. We may also record the referring website or search engine that brought you to the Sites; the pages you visit on the Sites; the website you visit after the Sites; the ads you view or click on; your product interests and purchases; any search terms you have entered on the Sites or a referral site; and other web usage activity.
We use third-party analytics services on Our Sites, such as Microsoft Bing and Hotjar. To learn more and how to opt out, visit https://privacy.microsoft.com/en-us/privacystatement or https://www.hotjar.com/opt-out.
To learn more about cookies and the other automated technologies We use, and to learn how to change your cookie preferences, click here. To the extent required by applicable law, We will obtain your consent for using cookies or similar technologies.
4. How Is the Collected Personal Information Used?
We use the personal information We collect where necessary to perform a contract with you or to take steps at your request prior to entering into a contract, including to (1) provide customer support; (2) transact with you and provide you with Our products and services; (3) process and fulfill your order and keep you informed about the status of your order; and (4) create and manage your account with MJI.
We also process your personal information to comply with and enforce applicable legal requirements to which We are subject and for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
To the extent required by applicable law, if We plan to use the personal information We obtain for any other purpose, then We will provide an additional notice to you to describe the purposes for which We will use the personal information and Our legal basis for doing so.
5. When Do We Share Personal Information and Usage Information with Others?
The LVMH Family
Co-Sponsored Contests, Sweepstakes and Offerings
Some of Our contests, sweepstakes and other offerings that are made available on or through the Sites from time to time may be co-sponsored by another company. In those situations, the personal information We obtain from you in connection with such contest, sweepstakes or offering may be shared with Our co-sponsor and in accordance with terms disclosed in such contest, sweepstakes or offerings. To the extent required by applicable law, we will obtain your consent to do so. In those situations, Our co-sponsors will have the right to use your information for their own purposes, in accordance with their own policies and in particular in accordance with any specific disclosures made to you at the time you participate in such contest, sweepstakes or offering. We are not responsible for the privacy practices of Our co-sponsors.
Fulfillment and Payment Providers
With respect to payment processing, for United States sales, We interface directly with Our partner Radial, which then shares your information with payment providers (e.g., PayPal) for the purpose of processing payments. Similarly, for international sales, We interface directly with Our partner Global-e, which then shares your information with one of its payment processors for the purpose of payment processing. Neither Radial nor Global-e uses your information for any purpose other than payment processing.
We use third party partners to provide Our e-commerce solution and to help operate the Sites and deliver Our products and services. We may share your personal information with third party e-commerce solution partners, Our affiliates, service providers and other third parties that provide products or services for or through the Sites or for Our business (such as loyalty program or membership program service providers, site hosting or database hosting companies, address list hosting companies, email service providers, analytics companies, distribution companies, fulfillment companies, wireless device applications, or other similar service providers that use such information on Our behalf). With respect to payment processing, for United States sales, We interface directly with Our partner Radial, which then shares your information with payment providers (e.g., PayPal) for the purpose of processing payments. Similarly, for international sales, We interface directly with Our partner Global-e, which then shares your information with one of its payment processors for the purpose of payment processing. Neither Radial nor Global-e uses your information for any purpose other than payment processing. We require our service providers to (1) use personal information only as necessary to perform services on Our behalf and (2) implement appropriate data security and confidentiality obligations, in accordance with applicable law.
Legally Compelled Disclosures
We also reserve the right to transfer personal information We have about you in the event We, Our affiliates, or any entity of the LVHM Family, sell or transfer all or a portion of Our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).
6. How Long We Retain Personal Information
7. Your Rights
We offer you certain choices in connection with the personal information We collect about you. At the time you are requested to provide personal information on the Sites, you may have the opportunity to elect to, or not to receive correspondence from Us. Where required by applicable law, We will obtain your consent to send you marketing communication and newsletters about Our products and services, and invite you to participate in events, contests, sweepstakes and surveys. If you wish to opt out of Our correspondence, you may also do so at any time by updating your communication preferences at marcjacobs.com and clicking the “Unsubscribe” feature or by contacting Us as indicated in the “How to Contact Us” section. You may also opt out of MJI’s promotional emails at any time by clicking on the opt-out link within the email you receive. Please note that it may take up to up to ten business days for your request to become effective and during such time you may receive email notifications from MJI. If you opt out of receiving promotional correspondence from Us, We may still contact you in connection with your relationship, activities, transactions and communications with Us.
To learn more about managing your preferences in relation to the data We collect on an automated basis, using cookies and similar technologies, please see here.
To the extent provided by the law of your jurisdiction, you may request access to the personal information We maintain about you or request that We correct, update, amend, or delete your information, or restrict the processing of such information by contacting Us as indicated below. As permitted by the laws in your jurisdiction, you also may review and correct the personal information that has been collected by MJI and is stored in your user account on the MJ Website by logging in at “MyMJ” or by resubmitting your information using the “Subscribe” feature located on the MJI Website or by contacting Us as indicated below.
Subject to applicable law, you also have the right to receive, in a structured, commonly used and machine-readable format, the personal information that you have provided to Us about you, with your consent or based on a contract to which you are party. Subject to applicable law, you also have the right to have this information transmitted to another company, where it is technically feasible.
To exercise these rights, please contact Us as indicated in the “How to Contact Us” section below. If you are a resident of the EEA, you also may lodge a complaint with a data protection authority if you are not satisfied with Our response.
We will endeavor to respond to your request as soon as practicable and in compliance with applicable law. Before We are able to respond to your request, however, We may ask you to verify your identity and to provide other details to help Us address your request.
8. Additional Information for California Residents
This section applies to solely to California residents.
We do not sell personal information for monetary consideration. We do not have actual knowledge that we sell personal information of minors under 16 years of age. If you are a California resident, you have the right to: (1) request a copy of the specific personal information We have collected about you within the previous twelve months, including personal information We have shared with another company for a business purpose, (2) request that We delete your personal information, and (3) request that We stop selling your personal information.
With respect to deletion requests, note that, if you choose to delete your personal information, then you may not be able to use certain website or in-store functions that require personal information to operate. With respect to opt-out of sale requests, note that We do not sell your personal information for monetary consideration. However, as described above, under some circumstances a transfer of personal information to a third party without monetary consideration may be considered a “sale” under California law. We will not discriminate against you choosing to exercise any of your rights under California law.
If you are a California resident, you also have the right to ask Us one time each year if We have shared personal information with third parties for their direct marketing purposes. We share personal information with third parties for the direct marketing of their products only if We have your affirmative consent (opt in).
California residents may request to exercise their rights in three ways: (1) by sending Us an email at [email protected], (2) by calling Us at 1-877-707-6272, or (3) by writing to Us at Marc Jacobs International, LLC, Attn: General Counsel – Legal Department, 72 Spring Street, 11th Floor, New York, New York 10012. To submit a request as an authorized agent on behalf of a consumer, please email, call, or write to use as described above, and provide proof of authorization to act on behalf of a California resident.
As indicated above, to help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. If you have an account with us, we may verify your identity by requiring you to sign in to your account. If you do not have an account with us and you request access to or deletion of your personal information, we may require you to provide any of the following information: postal address, email address, phone number, and proof of most recent purchase. In addition, if you do not have an account and you ask us to provide you with specific pieces of personal information, we may require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.
9. Data Transfers
If you are located in the European Union (“EU”), Switzerland or the United Kingdom, We will comply with applicable legal requirements providing adequate protection for the transfer of personal information to recipients in countries outside of the EU that have not been recognized as providing an adequate level of data protection. In this event, We will implement appropriate safeguards, including by entering into data transfer agreements based on the European Commission’s standard contractual clauses in accordance with Article 46 of the EU General Data Protection Regulation. You may obtain a copy of these safeguards by contacting Us as indicated in the “How to Contact Us” section below. Similarly, we will comply with the applicable data transfer laws of other countries.
We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
11. Third-Party Features
Our Sites may provide links to other online services for your convenience and information, and may include third-party features such as apps, tools, widgets and plug-ins (e.g., Facebook or Twitter). These online services and third-party features may operate independently from Us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which We strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by Us, MJI is not responsible for these third parties’ information practices.
Please be aware that if you disclose personal information on social media sites, website message boards or chat areas, that information may be collected and used by third parties without Our knowledge and may result in unsolicited communications from third parties. Such activities are beyond Our control and subject to those third parties’ privacy statements.
12. Children’s Privacy
MJI is concerned about the safety of children when they use the Internet. We encourage parents and guardians to spend time with their children online and to be familiar with the sites their children visit. Our Sites are designed for a general audience and are not directed at children. Accordingly, We do not knowingly collect personal information from children under the age of 16 (or other age where parental consent may be required) without prior verifiable parental or guardian consent when legally required. If We become aware that We have inadvertently received personal information from a child under the age of 16 (or other age where parental consent may be required) without the legally required prior verifiable parental or guardian consent, We will delete such information from Our records.
13. How to Contact Us
Questions or comments may be directed to: Tel: +1-212-965-4000 (or 1-877-707-6272 if dialing within the United States), email: [email protected].